Member Experience Supervisor - Chippewa Falls
Marine Credit Union
- Chippewa Falls, WI
- Permanent
- Full-time
- Ensure compliance with policies and procedures for the branch, rules and regulations.
- Evaluate branch operations to ensure quality of work and service to members.
- Responsible for overseeing branch operations including but not limited to: Branch cash audits, ATM and CRM, opening and closing logs, branch security, and branch appearance.
- Oversee a team of branch employees.
- Coach, mentor, and develop branch staff.
- Provide member support in escalated situations and assisting with the overall workflow of the branches.
- Assist with the security and safety of the branches. Assist in periodic reviews of security and safety policies and procedures for each branch.
- Assist the RSM with Branch Supervisions.
- Assist staff or members in solving complex account problems.
- Maximize opportunities to advance members on their financial journey by expanding the relationship of the member.
- Coach a team of Member Advocate III to achieve loan growth goals.
- Foster financial counseling initiatives to advance member's financial lives.
- Oversee the training and education of new hires to assist with retention and succession planning efforts.
- Effectively present credit union products and services to members to grow the business.
- Views change positively and implement the change.
- Travel maybe required.
- Knowledge of banking deposit operations including both deposits and lending.
- Ability to provide critical feedback to all team members.
- Ability to influence, educate, and connect team and members to technology.
- Knowledge of laws and regulations related to Credit Union operations.
- Ability to build community contacts and the business locally.
- Previous leadership experience and training.
- Previous experience in customer service.
- Experience of business development/sales highly desired.
- Certified in Financial Counseling.
- Expert in Symitar and CX360.
- College Degree in Business, Finance, Economics, or related field highly desired.
- 1+ year of management experience desired.
- Long periods of sitting will occur regularly.
- Occasional lifting and/or moving 15 lbs or less.
- Occasional bending, stooping, or crouching may be required.