Trust and Safety Employee Wellness Lead
Teleperformance
- Port Saint Lucie, FL
- Permanent
- Full-time
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement program
- Developing & implementing a program wellness strategy, leading multiple initiatives, and core processes in the site, including mental health awareness, nutrition, physical activity, etc. and maintaining alignment across geographies.
- Manage team of Wellness coaches to drive wellness and related outcomes in Trust & Safety, focus on increasing resiliency and reducing risks in the Content Moderation space.
- Build a deep understanding of the nature of content type, specific goals, the nuances, and consistently delivering the best employee experience.
- Manage site wellness initiatives, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments and each team member is using a consistent wellness framework. Focus on driving insights on wellness through strong innovation, analytics, and insights discipline.
- Leading development related to various benefits and experience on content development as well as employee engagement.
- Drive the Engagement calendar along with the Wellness Coaches for the assigned client/region to ensure new and innovative activities are enabled for the employees.
- Work with key cross functional stakeholders (Global Wellness, HR, Legal, Health & Safety) to ensure collaboration and effectiveness, escalations if any on annual strategy on Wellness.
- Host workshops and conduct Group sessions in conjunction with the Counselors.
- Bachelor’s Degree in Labor Relations, Human Resources Management, Psychology, or other related fields is required
- Technical knowledge of health and insurance and wellness benefits
- Strong project management and problem-solving skills is required
- Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization and build strong relationships
- Previous experience managing a team
- Previous experience managing vendor(s)
- Minimum of 4 years prior Health and Wellness professional experience
- Minimum 2 years experience in BPO industry
- Minimum 3 years of Trust and Safety experience
- Ability to meet multiple demanding deadlines simultaneously
- Excellent communication and client management skills, presentation abilities and stakeholder management
- Strong organizational and analytical skills
- Demonstrated ability to interface with multiple levels of management
- Proven ability to work independently
- Ability to be flexible and work creatively and analytically in a problem-solving environment