Inbound Operations Team Leader (Overnight) - Orem, UT
Target
- Orem, UT
- Permanent
- Full-time
- Guest service fundamentals and experience building a guest first culture on your team
- Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
- Process improvements and workload efficiency
- Helping build a team of hourly team members
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard
- Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
- Be an expert of operations, accuracy and efficiency
- With ETL guidance, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
- Help create a scheduling plan with guidance from your ETL based off of monthly and weekly business workload and guest traffic
- Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends)
- Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve
- Enable a consistent experience for our guests by ensuring product is in stock and available
- Assist your ETL in leading and following-up on organizational and operational change
- Evaluate candidates for open positions and develop a guest-centric team
- With ETL guidance, establish clear goals and expectations and hold team members accountable to expectations
- Assist your ETL in leading team onboarding and learning
- Lead and coach team members to ensure accuracy and efficiency in all inbound processes per direction of your ETL
- With ETL guidance, close knowledge and skill gaps of team members through training and experiences
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- Support your ETL to and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
- If applicable, as a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- All other duties based on business needs
- Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET! excites you, that’s why we love working at Target
- Leading teams who are stocking, setting and selling Target products sounds like your thing, that’s the core of what we do
- You aren’t looking for a Monday - Friday job where you are at a computer all day, we are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
- High school degree or equivalent
- Age 18 or older
- Previous retail experience preferred, but not required
- Ability to:
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Welcoming and helpful attitude
- Effective communication skills
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders as needed
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
- Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).