Senior Ultrasound Clinical Account Specialist - Santa Barbara, Oxnard & Ventura CA - Biosense Webster, Inc
Johnson & Johnson
- Santa Barbara, CA
- $120,000 per year
- Permanent
- Full-time
- Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.
- Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND ™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
- Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers.
- Use consultative selling techniques to identify potential sales opportunities within the account.
- Create awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
- Maximize customer case support capability through proper planning and scheduling techniques.
- Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
- Drive collaboration and maintain consistent, open lines of communication with external partners.
- Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
- Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
- Provide mentoring for new BWI commercial team members as requested.
- Perform other duties assigned as needed.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company's long-term incentive program.
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- A minimum of a Bachelor's degree, or 4 years of relevant professional work/military experience
- A minimum of 2 years of experience in clinical echocardiography lab
- Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
- Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
- Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
- A valid driver's license issued in the United States
- Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
- Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
- The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
- Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
- May be required to lift up to 60 lbs.
- Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
- Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS
- Experience working with highly complex technical systems and/or working in a critical patient care setting.
- Effective and timely communicator with co-workers and all levels of patient care team.
- Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
- Problem solver who can think critically in high pressure environments.
- Receptive to constructive feedback and collaborates and works well in team environment.
- Able to take large amounts of data and translate information into actionable insights
- Hunger for learning and building new skills