Technical Service Advisor - Marine
GEA
- Evansville, WI
- Permanent
- Full-time
Is responsible for planning and coordination of repair orders in our network of Repair Workshops.Responsibilities / Tasks
- Provides Support to customers, Service sales, sales, Team Leads Regional manager, and service technicians with resolving complex technical issues identified by the service team. Support is provided by phone, Remote support, in person, on site or by email as required.
- Drive optimal technical service support for the Country including Canada and Caribbean islands in conjunction with global 2nd level support team (Germany).
- Address all Ticket Desk requests for technical support for the Country including Canada and Caribbean islands.
- Work in the marine business unit, (Marine oil & Gas Etc.)
- Liaise with engineering colleagues both in US and Germany. (Process, electrical and Plc documentation needs etc.)
- Maintain scheduling of marine service technicians.
- Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial measures.
- Ability to Upload and download programs to PLC’s.
- Document support request and actions taken with detailed written service reports.
- Collect, record, and transcribe data within C4C, SAP and CRMoP
- All other duties as assigned or directed by management.
- Supports customers, technicians & teams to provide world-class technical & training support.
- Considerable impact on customer satisfaction with the service business.
- Fulfil company expectations and develop best-in-class service.
- Continuously optimize service excellence.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
Then please click apply above to access our guided application process.