Regional Service Administrator

KLA Corporation

新竹市
長期
全職

16天前

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job DescriptionService sale activities

Creates quotations for all services and spare
Process PO place order or inform the service team to proceed for the intervention
Track actual vs PO, communicate with customer to prepare flowless invoices
Generate and send invoices

Install base management

Insure SAP data are accurate
Monitor and manage tool entitlement change, Ibase attributes
coordinate with Sales admin team to create warranty or POES contract on time to ensure proper revenue flow, internal and external

Reporting

Primary responsible to gather and report data on service billable backlog and revenue forecast : BRI, rejection, contract forecast, billable forecast, spare backlog ….
In charge of collecting necessary justification for exception to SOX and other internal process and rules
Able to update weekly dashboard (booking and revenue) as well as quarterly results for QBR

Support to service team:

Assist CSE with CRM if needed
Support Service management team with data reporting, guideline for approval, system limitation etc….

Minimum QualificationsQualification:

Ability to run multiple projects with a high level of accuracy in a fast-paced environment with frequent interruptions.
Ability to collaborate with a diverse group of managers, service engineers, sales and other admins.
Excellent interpersonal skills
Friendly, outgoing and a positive attitude
Willingness to tackle new tasks.
Ability to multitask and prioritize.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.KLA is proud to be an equal opportunity employer

KLA Corporation

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