CRM Trainer

Model 1 Commercial Vehicles

  • Indianapolis, IN
  • $24.00-26.00 per hour
  • Permanent
  • Full-time
  • 13 days ago
Location: Indianapolis, IN (on-site)Pay Range: $24 to $26 per hourAbout Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.Our Core Values: At Model 1, we are committed to living our core values:
  • Solving Problems – Trust what you know. Work together to find solutions. See every angle and figure it out.
  • Setting the Tone – Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
  • Drive Forward – Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
  • Find Balance – Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
  • Own It – Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.
Job Summary: We are seeking an experienced CRM (Customer Relationship Management) trainer to develop and deliver training programs for our employees on our company's CRM platform and processes. The CRM trainer will create customized training curriculum and materials, conduct training sessions, and evaluate program and learner effectiveness.Responsibilities:
  • Work closely with business and IT teams to analyze and understand our HubSpot CRM platform, processes, and training needs
  • Design and develop engaging training programs and materials on various CRM features including contact management, pipeline tracking, account management, marketing automation, reporting, and more
  • Deliver effective classroom and virtual training sessions to employees at all levels of the organization on proper use of the CRM platform
  • Evaluate and measure training program success, participant retention/mastery of concepts, program ROI, and opportunities for future improvement
  • Foster more effective CRM adoption across the organization through continual training reinforcement
  • Observe sales workflows, identify CRM knowledge gaps, and offer real-time guidance on how reps can more effectively utilize CRM tools and data to progress deals through the pipeline
  • Conduct 1:1 virtual coaching, screensharing, and walkthroughs to reinforce CRM learning for individual sales reps
  • Provide personalized CRM coaching for sales representatives who need or request extra support
  • Keep updated on new platform features to incorporate into ongoing sales coaching and training reinforcement
Qualifications and Skills:
  • 5+ years experience as a CRM trainer in a corporate environment
  • In-depth hands-on experience with major CRM platforms including HubSpot
  • Proficiency in instructional design principles and development of customized training programs
  • Exceptional relationship building skills to establish trust and rapport as an advisor
  • Patient and encouraging developmental coaching approach
  • Data-driven evaluation of training efficacy and participant adoption
  • Excellent communication and presentation abilities
  • Ability to travel 10 to 15%
Join our dynamic team and play a vital role in driving the growth and success of our commercial vehicle business. If you are a driven trainer with a passion for optimizing CRM adoption and effectiveness, we invite you to apply for this position.We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.Company retains the sole discretion to change the duties of the position at any time.

Model 1 Commercial Vehicles