Digital Banking Specialist I
Bank OZK
- Ozark, AR
- Permanent
- Full-time
- Verifies, orders, and processes ATM/debit cards.
- Verifies and enrolls customers in Online and Mobile Banking.
- Verifies and assists customers within online account opening.
- Verifies and performs review on ATM/Mobile deposit review.
- Performs routine maintenance requests from customers and branches on ATM/debit cards.
- Performs routine maintenance requests on customer accounts in Voice and Internet Banking.
- Scans and indexes Digital Banking forms.
- Answers customer service related telephone calls when necessary.
- Maintains good punctuality and attendance at work.
- Follows Bank policy, procedures, and guidelines.
- Knowledge of online and digital banking systems
- Knowledge of imaging systems
- Ability to communicate effectively both verbally and in writing
- Ability to demonstrate excellent and effective customer service skills
- Ability to work independently without close supervision
- Ability to adapt well to change
- Ability and desire to respond promptly to customer needs
- Ability to maintain confidentiality
- Ability to troubleshoot issues on standard, sensitive, and/or complex accounts
- Ability to demonstrate accuracy, thoroughness, and attention to detail
- Ability to interact effectively and professionally with management and staff at all levels
- Ability to train and mentor junior staff
- Ability to learn, follow, and interpret Bank policies and procedures
- Ability to work extended hours as necessary to accomplish work objectives
- Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
- Computer
- Photocopy Machine
- Facsimile Machine
- Telephone
- Problem solving
- Verifies, orders, and processes ATM/debit cards.
- Verifies and enrolls customers in Online and Mobile Banking.
- Verifies and assists customers within online account opening.
- Verifies and performs review on ATM/Mobile deposit review.
- Performs routine maintenance requests from customers and branches on ATM/debit cards.
- Performs routine maintenance requests on customer accounts in Voice and Internet Banking.
- Scans and indexes Digital Banking forms.
- Answers customer service related telephone calls when necessary.
- Maintains good punctuality and attendance at work.
- Follows Bank policy, procedures, and guidelines.
- Knowledge of online and digital banking systems
- Knowledge of imaging systems
- Ability to communicate effectively both verbally and in writing
- Ability to demonstrate excellent and effective customer service skills
- Ability to work independently without close supervision
- Ability to adapt well to change
- Ability and desire to respond promptly to customer needs
- Ability to maintain confidentiality
- Ability to troubleshoot issues on standard, sensitive, and/or complex accounts
- Ability to demonstrate accuracy, thoroughness, and attention to detail
- Ability to interact effectively and professionally with management and staff at all levels
- Ability to train and mentor junior staff
- Ability to learn, follow, and interpret Bank policies and procedures
- Ability to work extended hours as necessary to accomplish work objectives
- Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
- Computer
- Photocopy Machine
- Facsimile Machine
- Telephone
- Problem solving
- Minimum of one (1) year of experience using a computer, including Microsoft Word and Excel, required
- Experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required