International Customer Service Support
Bossard
- Phoenix, AZ
- Permanent
- Full-time
- Daily support and interaction with International Customer Service team.
- Daily/weekly processing of shipping documents required to transfer product to International locations.
- Maintain a satisfactory level of computer operating skills including data entry, Excel spreadsheets, Word documents and the ability to navigate the Internet.
- Provide customers with sales and expedite information as directed by Customer Service team.
- Process system generated sales orders for International customers.
- Assist as needed in the weekly review of customer’s forecasts and provide purchasing with the information to enter, expedite or cancel purchase orders based on customer’s needs.
- Follow corporate-established quality control guidelines as they relate to contract review, pricing and packaging of products.
- Interact with the Purchasing, Shipping and Quality departments to insure an efficient flow of customer service transactions.
- Understand Quality System Procedures and Requirements.
- Additional duties and responsibilities as assigned by management.
- Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures; processes, requirements or cultures.
- Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
- Ethics – Treats people with respect; Upholds organizational values.
- Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities
- Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.
- Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job accurately checking processes and tasks; being watchful over a period of time.
- Excel, Word
- Outlook/email
- Current driver’s licenses
- Overall performance in supporting the international Customer Service Department.
- Time management skills.
- Effective communication both internal and external.
Microsoft Excel: Some Knowledge
Active Listening: Some KnowledgeBehaviors : Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivation : Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEducation : BachelorsExperience : 1 years: Customer ServiceLicences & certifications Driver's License