Systems Analyst | Financial & Insurance Systems
Popular
- San Juan, PR
- Permanente
- Tiempo completo
- Finds innovative ways to improve an existing process to make it more efficient or more effective.
- Writes user stories that are clear, concise, easy to understand, and implemented by the development team-groups stories into themes and epics as necessary.
- Integrates the needs of several different stakeholders to produce an overall solution.
- Defines acceptance criteria and creates test cases for certification and user acceptance.
- Participates in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing.
- Gathers data to help determine prioritization of work items.
- Conduct and analyze primary research on users, competitors, etc.
- Responsible for ensuring releases are deployed successfully.
- May require off-hour and weekend on-call support periodically.
- Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
- Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
- Ensures end user support needs are met with a high quality of service.
- Minimum of three (3) years of experience analyzing, implementing, and improving applications/platforms or related field.
- Experience in process documentation preferred.
- Knowledge or experience in financial or insurance preferred.
- Agile (Product Owner, Scrum Master)
- Lean Six Sigma
- Knowledge of banking regulations preferred.
- Experience of Agile methodologies preferred.
- Technical background is a must.
- Analytical and problem-solving skills.
- Excellent interpersonal and teamwork skills.
- Organizational skills and meet deadlines.
- Ability to work under minimum supervision.
- Process documentation skills.
- Excellent oral and written communication skills, both in English and Spanish.
- Proficiency in the use of Office 365 applications mainly Excel, Word, PowerPoint, SharePoint, among others.
- Availability and disposition to work off-hours, weekends, and/or holidays.