Bartender - Sable Hotel at Navy Pier

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times
• Be familiar with all Maverick Hotel and Restaurant services/features and local attractions/activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction and reputation management
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge of service requirements for assigned function:
• Liquor brands, beers and non-alcoholic beverages ordered
• Particular characteristics/description of wines, sparkling wines, & cocktails ordered
• Prices for specified bar selections
• Designated glassware, ingredients, preparation method and garnishes required
• Group name, type of function and expected attendance for daily events
• Scheduled hours of service
• Special requests/arrangements
• Location of other nearby Maverick Hotel and Restaurant operations
• Order of service sequence
• VIP and frequent personnel
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting alcohol service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of P.O.S. and operating systems.
• Obtain assigned bank and ensure accuracy of the initial amount provided. Keep bank secure and locked at all times
• Complete opening side duties. Check quality and set up of designated bar stock and supplies by using opening checklist
• Requisition of all necessary supplies
• Transport supplies from storeroom(s) to bar set-up area
• Stock ice; Prepare garnishes
• Stock glassware, plateware, flatware, all applicable paper supplies, clean menus, and clean check presenters
• Prepare mixes and batches
• Check cleanliness and condition of bar unit (C02 lines, beer and batch lines, soda tanks, soda guns, drains, faucets and sinks, etc.)
• Check condition and cleanliness of blender, shaker and other tools and units.
• Check temperature of refrigeration and freezer units
• Transport bar unit with all supplies and equipment to assigned function area and set up in specified location. Ensure security of all bar supplies in function area
• Greet guests and execute guest orders and requests, utilizing suggestive/up-selling techniques
• Input orders into system; legibly document orders when system is down
• Ensure that all cash bar drink orders from Servers are accurately entered into the P.O.S. system or collect drink tickets before giving drinks to them.
• Prepare all drink orders and requests for guests according to specified recipes
• Serve drink and food orders and requests to guests, promptly
• Collect drink tickets where/when specified
• Issue, open and serve wine, sparkling wine, and liquor bottles; collect payment and/or tickets where/when specified
• Prepare and serve cappuccino and espresso and coffee and tea where/when applicable
• Remove soiled wares from bar top and tables and place in designated area
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensure proper authorization for additional payments as required prior to replenishing
• Clearly communicate last call at designated closing time to guests and fellow Maverick employees
• When assigned, transport mobile bar unit with all supplies and equipment from function area to designated storage area and breakdown the bar and return all supplies to designated areas
• Prepare consumption report promptly according to specified procedures
• Present clean guest check and process payment. Adhere to all cash handling and credit policies/procedures
• Collect and report tips at the end of assigned shift upon shift check out
• Legibly complete bottle transfer slips and distribute accurately
• Ensure maximum usage of all supplies to exceed budgeted beverage cost and to prevent waste
• Use all chemicals in accordance with OSHA regulations and Maverick Hotel and Restaurant requirements
• Complete closing side duties:
• Properly store all reusable goods in designated areas
• Empty and drain ice bins; clean sink
• Wipe and clean all surfaces of bar; clean all bar equipment and tools
• Wipe down all bottles and surfaces
• Secure all liquor, beer, wine, bar coolers, bar cabinets and alcohol storage areas
• Remove trash from bar(s) area

• At least one year customer service experience required
• At least six months food & beverage experience required
• Prior experience as a Bartender or Barback.
• Banquet and/or private events and catering experience preferred
• High school diploma or equivalent

• Must be a United States citizen or possess a valid work permit
• Meets age to serve alcoholic beverages
• Must be able to read, write and speak English
• Must possess valid BASSET certification or local state regulation
• Must possess valid Food Handler's card
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanour
• Must always ensure a teamwork environment

United Service Companies