Data-Driven Research and Insights MarketCast combines the power of research, technology, and data science to help marketers and researchers maximize their advertising impact and unlock brand Fandom. Our data and insights guide critical marketing decisions, helping brands determine which fandom audiences to prioritize and product benefits to communicate, in addition to developing, launching, and measuring brand and advertising campaigns across media platforms. Today our clients represent the biggest names in entertainment, tech, consumer brands, and sports and video games, and our impact touches the lives of billions of people around the globe. #FandomIsOurJam We're Looking For Position Overview: As an IT Support Specialist with 2-3 years of experience, you will play a crucial role in maintaining and enhancing our organization's IT infrastructure. You will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the seamless operation of our IT systems for the global offices. Key Responsibilities User Support: Provide timely and effective technical support to end-users via ticketing tool, chat or in-person. Diagnose and resolve hardware, software, and network issues to ensure minimal downtime. Assist users with technology-related questions and concerns. Hardware and Software Maintenance: Install, configure, and upgrade hardware and software components. Perform routine maintenance and updates on systems to ensure optimal performance. Collaborate with vendors to resolve hardware and software issues. Maintain the IT asset Inventory and ensure the fulfilment is in place always. Liaise with vendors like Dell, Third-Party for getting the hardware issues resolved. Network Administration: Assist in the configuration and maintenance of network devices. Documentation and Training: Create and maintain documentation for IT processes, procedures, and issue resolution on Confluence. Conduct training sessions for end-users on basic IT functions and best practices. Handle the downstream workloads from IT Security to remediate issues. Qualifications It'll be helpful if you have: 2-3 years of experience in IT support or a related field. Strong knowledge of operating systems, including Windows and macOS. Experience & working knowledge collaboration tools such as O365, Google Suite, Zoom, Slack, Microsoft Teams. Experience & working knowledge of ticket logging platforms such as Atera, Jira Knowledge of Azure Virtual Desktops or AWS Workspaces Experience with troubleshooting hardware, software, and network issues. Familiarity with IT security best practices. Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Desire to learn new technologies in a fast evolving environment. Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Desires/Preferred Certifications: ITIL V3 or ITIL V4. Benefits And Perks Mediclaim for employees and legal dependents Accidental policy for employees 18 days Annual Paid Leave, plus 12 Public holidays Hybrid working model with 2 days a week to work from home Professional Pursuit Reimbursement program Global Wellness Plan And, more Our Purpose Fandom connects people with shared passions and builds communities around them. It offers them space to express their joy and love, whether that's for superheroes, sports teams, or even small batch whiskeys. At MarketCast, we believe in the power of fandom. It's as important for brands as it is for action heroes and we do fandom research, data science and analytics better than anyone on the planet. This obsessive focus on fans helps the world's top creators, media platforms, and sports leagues transform followers into fanatics and investments into impact. Our Core Values Curiosity Makes Us Tick Our love of learning manifests in everything we do - from the surveys we field and the datasets we analyze to the technology we develop. Where others pause, we push forward, uncovering hidden meaning and answers. Always learning, always looking for more. We Celebrate Wins Whether its wowing clients with research or solving everyday challenges, we pause to honor great work and everyone who plays a role in it. We acknowledge and recognize great work and hustle that helps deliver the very best outcomes. Trust is Always Trending Trust means everything to us. It's lending a hand when deadlines loom, always delivering on the promises we make, and calling out behavior that harms our culture. And our client's trust is what makes all this possible, something we never take for granted. We Roll with Change We embrace change as an opportunity to learn, grow, and further develop. We do this by challenging our biases and rethinking how things have always been done in the past. This fresh, open-minded approach keeps us agile, innovating, and adapting in the face of uncertainty. Diversity is Our Superpower Our differences make us stronger. As researchers and data scientists, we have a responsibility to reflect the diverse audiences and communities all around us. Understanding people, opinions and life experiences fuels our insights and deepens our perspectives. At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Check us out: www.marketcast.com