Level II Technician

TeamLogic IT

  • Tempe, AZ
  • $50,000-60,000 per year
  • Permanent
  • Full-time
  • 15 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
  • People First Culture
Note: This job could be at our Tempe or NW Valley (I-17 & 101) locationCompany OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.SummaryRole Overview: The Level 2 Field Technician is an important contributor to the success of the Technical Services Department. Working under the direction of the Technical Services Lead and Solutions Architect, he/she complete PC, Server, Network, and Application support projects as an individual contributor. He/She also works with Service and Support Specialists (as an escalation point) to resolve client IT-related issues. Our company must always be presented in an extremely client intimate role: we are their IT team or a strong extension of their IT team.To be considered for this position you must have at least 5 years of experience as a help desk or field technician. You must have excellent technical skills; including Network, Servers, ISP, VLANS, VoIP, and VPN. Previous experience with Sophos Firewalls is a plus. You must be able to prioritize issues and assignments and be comfortable working in a fast-paced environment. Our clients are small and medium-sized companies with a wide range of technical diversity.IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.IT Technician II Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform on-site fixes at the clients when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician II Requirements:
  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems including Windows 10/11, Server 2016, Server 2019 and newer, as well as Mac OS.
  • Active Directory knowledge is a plus.
  • Knowledge and understanding of networking devices and appliances.
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Valid Driver's License and clean driving record
  • CompTIA A+ and/or CompTIA Network+ are a plus

TeamLogic IT