Level II Technician
TeamLogic IT
- Tempe, AZ
- $50,000-60,000 per year
- Permanent
- Full-time
- 401(k)
- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
- Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform on-site fixes at the clients when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 10/11, Server 2016, Server 2019 and newer, as well as Mac OS.
- Active Directory knowledge is a plus.
- Knowledge and understanding of networking devices and appliances.
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver's License and clean driving record
- CompTIA A+ and/or CompTIA Network+ are a plus