Butler Service Desk Agent (Telephone Operator)

St. Regis Hotel

  • 灣仔區灣仔
  • 長期
  • 全職
  • 13天前
The St. Regis Hong Kong is one of 30 renowned hotel brands in Marriott International, Inc., established more than 110 years ago with the opening of the St. Regis New York. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.At The St. Regis Hong Kong, you will work at one of the finest addresses; where trends are born, boundaries are broken, and guests can live exquisite. We perfect every aspect of every moment, finding pleasure in the details and creating an atmosphere of subtlety and refinement. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we are ready to go above and beyond in creating the best guest experience. We’re looking for talents who are innovative, team oriented and passionate about luxury. If you have a genuine drive to improve your life and the lives of those around you, we invite you to explore a career at The St. Regis Hong Kong.Job Summary
  • Operate telephone switchboard station in order to answer telephone calls.
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
Requirements
  • Degree holder in Hospitality Management
  • Related experience in 5-star hotels
  • Good interpersonal and communication skills
  • Capable to work independently with multi-tasking ability
Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: [email redacted, apply via Company website]Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

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