Customer Support Engineer

PerkinElmer

  • Trenton, NJ
  • $78,000-117,520 per year
  • Permanent
  • Full-time
  • 18 days ago
We are aware that fraudulent job offers are circulating on social media. Perkinelmer does not engage in email interviews, does not requests fees payments and only communicates through our secured enterprise management system. Please note that legitimate emails will always come from a 'perkinelmer.com' email address.What is Recruitment Fraud?Recruitment fraud is a sophisticated scam offering fake job opportunities to job seekers. This type of fraud is normally carried out through e-mails or social sites by an individual claiming to be from the company. These fraudsters often request recipients to complete employment forms requiring that you provide your personal identifying information. The scammer may even conduct an "interview" with the job seeker through a virtual conferencing platform and will often request that the job seeker make a payment as part of their fake recruiting process.How to identify Recruitment Fraud?Please note that PerkinElmer DOES NOT:
  • Send job offers from free email providers such as Yahoo, Google, etc. Some scammers try to use email addresses that have PerkinElmer in the name, such as
, however, these are not legitimate emails. * Present job offers without an employment application, an interview and a discussion with the hiring manager.
  • Request payments or any type of personal data, such as credit card information, from prospective candidates for employment.
  • Authorize anyone to collect money or arrive at any monetary arrangement in return for a job at PerkinElmer.
  • Require background screening on job applicants prior to being interviewed. All background screenings are conducted in accordance with applicable law and at appropriate times during the recruitment process, not prior to an interview.
What to do if you are approached?
  • Do not send any money or provide any personal information.
  • Please contact the FBI's Internet Crimes Complaint Center at this link to report the internet scam:
. The FBI's IC3 aggregates criminal events and conducts analyses to prosecute these crimes. CloseDon't ask what's next. Define it. Step up, stand out and make a Statement.KeywordsLocation Search JobsShareCustomer Support EngineerTrenton, New Jersey Save for LaterResponsibilities Location Trenton, New JerseyUS Job ID REQ-052855Job ResponsibilitiesEnhance the Customer Experience
  • Excel at the installation, maintenance, validation and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service
  • Deliver customer training for instrument operation and user maintenance
  • Serve as a member of the remote technical resolution team
  • Partner with our customers to understand their analytical workflow and applications
  • Communicate service offerings including training, support, software, laboratory services products and field upgrades
Support your Team
  • Mentor and develop Customer Support Engineers in both technical and soft skills
  • Support the local instrument sales representative(s) to help secure new instrument orders
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
  • Review service contract offerings and deliverables
  • Understand and leverage organizational awareness of other functional groups and product lines to support your customers and team members
Drive Organizational Growth
  • Contribute to account profitability through efficient service delivery and execution
  • Excel with technical acumen and testing equipment
  • Serve as an example of efficiency in all assigned administrative tasks
  • Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process
  • Demonstrated experience in instrumentation troubleshooting, repair, and qualification services
  • Maintain Training and Compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.Critical Skills
  • Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
Preferred Qualifications
  • Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software
  • Vendor issued certification on relevant laboratory equipment
  • Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
  • Experience using Microsoft 365 and other business software platforms
  • Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations
  • Demonstrated ability to drive miscellaneous business projects through completion
Working Environment:
  • Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
  • Job pace may be fast and job completion demands may be high.
  • Must be able to remain in a stationary position more than 25% of the time
  • The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
  • Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
  • Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
  • May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment
The annual compensation range for this full-time position is $78,000.00 to $117,520.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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