VP, Fraud Intelligence
Bank OZK
- Clearwater, FL
- Permanent
- Full-time
- Interprets trend analytics based on a broad variety of data sources to identify and implement solutions to reduce fraud exposure.
- Provides guidance to the Fraud Analysts and Specialists to help identify unusual and potentially fraudulent activity.
- Oversees processing of alerts and reviews for incidents described within the Bank's Fraud Risk Management Program.
- Develops, implements, and improves comprehensive fraud detection strategies and authorization decision rules that balance fraud loss with client experience.
- Conducts quality reviews while providing coaching and feedback to fraud staff.
- Assesses emerging fraud trends, external threats, and proactive identification of control deficiencies to align fraud exposures to the Bank’s risk appetite thresholds.
- Collaborates with stakeholders and business partners to lead and promote efforts to address any control gaps.
- Provides on-going tracking and monitoring of performance of the rules, behaviors, and fraud models.
- Collaborates with the Fraud Investigations team to identify analyst and specialist coaching opportunities and engages the fraud team to ensure optimal performance.
- Reviews escalated fraud alerts from fraud staff and determines additional actions or next steps.
- Advises management on fraud related incidents and influences process change.
- Acts as a fraud subject matter expert on relevant regulations and policies, may network with industry contacts to gain competitive insights and best practices.
- Responds to moderately complex fraud claims/inquiries, service requests, suggestions, and complaints received from internal lines of business.
- Conducts complex analysis, tasks, and ad-hoc reporting to prevent, detect, and record fraudulent activity.
- Provides input and assists in the development and improvement of processes and procedures related to Fraud Prevention.
- Works with internal partners and external vendors to validate, tune, and improve fraud monitoring technologies.
- Performs fraud alert reviews derived from alert and non-alert based sources, such as incident reports submitted by Bank employees, as necessary.
- Performs and supports the work of Fraud Risk Management leadership while performing other duties as assigned.
- Assists other teams within Corporate Security & Investigations, as necessary.
- Regularly exercises discretion and judgment in the performance of essential job functions.
- Maintains good punctuality and attendance to work.
- Follows Bank policy, procedures, and guidelines.
- Knowledge of investigations and investigative techniques using the Internet, public websites and third-party repositories.
- Ability to communicate effectively both verbally and in writing, including ability to present case facts to management.
- Ability to speak clearly and persuasively in positive and negative situations.
- Ability to communicate effectively with all levels of management and staff.
- Ability to multi-task, follow up on tasks, prioritize work projects, and meet exacting deadlines.
- Ability to work effectively both in a team environment and independently without supervision.
- Ability to manage, lead, and mentor staff.
- Ability to continuously build knowledge and skills.
- Ability to maintain confidentiality.
- Ability to read and analyze data to detect suspicious behavior.
- Ability to demonstrate effective organizational, time management and project management skills.
- Ability to maintain attention to detail.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to work extended hours to accomplish work goals and objectives.
- Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company’s footprint.
- Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Telephone
- Multi-function device
- Problem-solving
- Interprets trend analytics based on a broad variety of data sources to identify and implement solutions to reduce fraud exposure.
- Provides guidance to the Fraud Analysts and Specialists to help identify unusual and potentially fraudulent activity.
- Oversees processing of alerts and reviews for incidents described within the Bank's Fraud Risk Management Program.
- Develops, implements, and improves comprehensive fraud detection strategies and authorization decision rules that balance fraud loss with client experience.
- Conducts quality reviews while providing coaching and feedback to fraud staff.
- Assesses emerging fraud trends, external threats, and proactive identification of control deficiencies to align fraud exposures to the Bank’s risk appetite thresholds.
- Collaborates with stakeholders and business partners to lead and promote efforts to address any control gaps.
- Provides on-going tracking and monitoring of performance of the rules, behaviors, and fraud models.
- Collaborates with the Fraud Investigations team to identify analyst and specialist coaching opportunities and engages the fraud team to ensure optimal performance.
- Reviews escalated fraud alerts from fraud staff and determines additional actions or next steps.
- Advises management on fraud related incidents and influences process change.
- Acts as a fraud subject matter expert on relevant regulations and policies, may network with industry contacts to gain competitive insights and best practices.
- Responds to moderately complex fraud claims/inquiries, service requests, suggestions, and complaints received from internal lines of business.
- Conducts complex analysis, tasks, and ad-hoc reporting to prevent, detect, and record fraudulent activity.
- Provides input and assists in the development and improvement of processes and procedures related to Fraud Prevention.
- Works with internal partners and external vendors to validate, tune, and improve fraud monitoring technologies.
- Performs fraud alert reviews derived from alert and non-alert based sources, such as incident reports submitted by Bank employees, as necessary.
- Performs and supports the work of Fraud Risk Management leadership while performing other duties as assigned.
- Assists other teams within Corporate Security & Investigations, as necessary.
- Regularly exercises discretion and judgment in the performance of essential job functions.
- Maintains good punctuality and attendance to work.
- Follows Bank policy, procedures, and guidelines.
- Knowledge of investigations and investigative techniques using the Internet, public websites and third-party repositories.
- Ability to communicate effectively both verbally and in writing, including ability to present case facts to management.
- Ability to speak clearly and persuasively in positive and negative situations.
- Ability to communicate effectively with all levels of management and staff.
- Ability to multi-task, follow up on tasks, prioritize work projects, and meet exacting deadlines.
- Ability to work effectively both in a team environment and independently without supervision.
- Ability to manage, lead, and mentor staff.
- Ability to continuously build knowledge and skills.
- Ability to maintain confidentiality.
- Ability to read and analyze data to detect suspicious behavior.
- Ability to demonstrate effective organizational, time management and project management skills.
- Ability to maintain attention to detail.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to work extended hours to accomplish work goals and objectives.
- Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company’s footprint.
- Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Telephone
- Multi-function device
- Problem-solving
- Minimum of three (3) years’ experience in fraud prevention, bank security, audit, and/or Bank Secrecy Act reporting, required.
- Minimum of two (2) years of financial institution work experience, required.
- Minimum of two (2) years of supervisory work experience, preferred.
- Professional Certification (i.e., CFE, CFCI) or other related certifications, or willingness to obtain, preferred.