Application Support Analyst
Press Ganey Associates
- Chicago, IL
- $51,000-75,000 per year
- Permanent
- Full-time
- Work within the Application Support team to address client data, surveying, and reporting requests
- Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
- Capture client requirements and preform data analysis
- Offer clients best practice workflow design and associated application configurations
- Use software tools to configure, test and validate all patient experience products
- Responsible for client support throughout the implementation or on-going support cycle
- Prioritize workload and manage timelines to meet client target dates for projects and implementations
- Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
- Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
- 1-2 years of relevant experience in information technology, health care, client facing project management or operations role
- Experience working at or working with health systems
- JavaScript, HTML, CSS experience is preferred
- Excellent written and verbal communication skills are required
- Working knowledge of technical concepts (such as databases, data imports, and APIs)
- Experience working as a junior IT specialist
- Excellent analytical, organization and problem-solving skills
- Strong attention to detail
- The ability to remain up-to-date with the latest software developments
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
- Ability to handle stressful situations