Multi-Site Maintenance Supervisor

Essex Property Trust

  • Seattle, WA
  • $69,000-97,000 per year
  • Permanent
  • Full-time
  • 14 days ago
City SeattleState WashingtonJob Location PNW 580 The Audrey at BelltownPosition Type RegularThe Multi-Site Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be “on-call” for after-hours emergencies. This position reports to the Community Manager or Sr. Community Manager.Key responsibilities of this position include, but are not limited to the following:Oversees the day-to-day maintenance operations of the community, including but not limited to: work orders, unit turns, curb appeal, vendor and inventory management, and preventative maintenanceMaintains cost per turn within budget & ensure make ready days are 7 days or less or as defined by Regional Manager (for renovation properties)Manages expenses closely and within budget, communicates any overages in advance, actively pursues expense savings.Manages and/or facilitates capital and renovation projects, collaborating with corporate departmentsEffectively manages personnel throughout their employment lifecycle, i.e., selection through separation. This includes candidate selection, career planning and development, accountability and performance management, and recognitionMaintains the highest level of customer service for prospects, residents, vendors, and corporate departmentsCompliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOCAttendance
Position requires ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including meal and rest periods.Job RequirementsHigh school diploma or equivalent, college and/or trade school preferredRelevant certification (e.g., HVAC, CPO) strongly preferredTwo to five years property management experience preferred or related management experienceProven ability to supervise staff of two or more associatesProficient knowledge of electrical, plumbing, and appliance repair with hands on experienceKnowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housingProven organizational and time management skillsValid driver license and automobile insuranceAbility to read and write English; speak English and understand spoken EnglishAbility to utilize a personal smart device for apps related to property operations and communicationCompetent understanding of the Microsoft suite, property management software preferredThis position may require driving between community sites and reliable means of transportation during working hours or on-call is requiredPhysical RequirementsMay be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/ equipment), climbing ladders/stairs, and walking on rooftopsRequires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, gripping and elbow motion)Must have normal range of hearing, vision, color discrimination and depth perception for proper operation of machines and equipmentRequires the use of appropriate safety equipment (e.g., back belts, goggles, masks, gloves, etc.)Maintenance Supervisor Performance StandardsThe purpose of the performance standards is to outline more specifically the details of the position. This is not an all-inclusive list, and duties specific to another position may be assigned to you.Community OperationsIdentify and resolve routine maintenance issues, including building exteriors and major mechanical systemsRegularly walk community (completing written documentation of findings at least quarterly), to identify issues related to maintenance, life safety, and conditions that are reasonably likely to lead to property damage. Identify and report ideas to generate additional revenue (e.g. garage or storage additions)Prioritize and report, in writing, issues of life-safety and conditions that may lead to property damage to the Community Manager and Regional/Area Manager. If the situation is not resolved in a reasonable timeframe, submit a written report to the Division Manager, VP of Operations and Division Manager of Capital and Maintenance ServicesEnsure units are returned to rent-ready status within 5 days of vacancy or as directed, verifying adherence to company standardsMaintain adequate inventory levelsEffectively manage vendors to ensure high quality and timely completion of workIdentify capital improvement that would increase safety/revenueActively participate in the preparation of Project Status Reports (PSR) used in the budgeting process, and complete approved projects in accordance with the scope of workFiscal ManagementActively participates in budget preparationEnsure Purchase Orders are processed per company policy and maintain monthly service contracts as requiredLeadership/Personnel ManagementInteracts productively with coworkers, vendors, prospects and residents in a professional mannerMaintains a professional appearance at all timesAccepts responsibility for the success/failures of the communityActively provides coaching and additional training (hands-on technical as well as administrative duties) for associates; ensures required trainings have been completedResponsible for all aspects of their associates lifestyle (i.e., selection through separation)Actively fosters a culture of teamwork and cooperation among associatesHolds associates accountable for quality of work and timeliness of serviceComplies with requests from HR/Payroll and all other corporate departments in a timely mannerCoaches staff regarding opportunities for growth and improvementParticipates in annual performance reviewsDelegates tasks and responsibilities to appropriate associates and establishes prioritiesCustomer Service/Market KnowledgeResponsible for ensuring that the physical appearance of the community complies with company standardsCompletes service order requests within 24 hours of receipt, ensures quality work is performed by team, and follow up is completedRecords all water intrusion service requests per the Mold and Mildew Policy, escalating to Community and/or Regional Manager when necessaryReviews Reputation Management reporting and responds accordinglyAdministration/Other DutiesAdapts to change and follows instructionReceives constructive feedback in a professional mannerCompletes error free, high quality reports in a timely mannerProficient in computer/mobile device applications and usage as it relates to any job requirementsCompletes all company required training in a timely mannerAll full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.The salary range for this position is $69,000.00 - $97,000.00 per year. New hires generally start between $69,000.00 - $83,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.

Essex Property Trust