Sales Support Manager
Galvion
- Marlborough, MA
- Permanent
- Full-time
- Lead the sales support team in promptly addressing all incoming customer requests, ensuring accurate processing and maintaining effective external communications.
- Provide comprehensive training for the Sales Support Team and ensure relevant departments are kept up to date on all changes and updates.
- Collaborate with Accounts Receivable to ensure timely receipt of customer payments.
- Assist Compliance with contracts.
- Oversee hiring and training of new staff.
- Manage the order fulfillment process from quote to delivery.
- Run order backlog and shipping reports to ensure on-time and accurate delivery targets are understood by respective facilities and sales.
- Adhere to domestic and international export regulations as needed.
- Run weekly order book review meeting with Operations.
- Participate in ongoing efforts to establish processes and best practices for all lines of business to improve customer service performance.
- Create and maintain work instructions for all lines of business.
- Manages the Sales Sample and T&E process.
- Other duties as assigned.
- Manage customer feedback data post sales and provide feedback to sales and business units.
- Provides subject matter expertise on ERP systems to team members.
- Manage and train end users on Service Cloud.
- Provide recommendations to improve Service Cloud process
- Ensure process meets ISO standards and prepare for yearly audit.
- Establishes and runs KPI's for the sales support team.
- Bachelor's degree in Business or related field or equivalent combination of education and experience.
- 5 to 7 years' experience in Sales Support.
- Management experience required.
- Working knowledge of international compliance and shipping regulations.
- Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.
- Excellent interpersonal and customer service skills.
- Independent, self-motivated, and ability to work efficiently under tight deadlines.
- Advanced skills in Microsoft Excel required. Proficiency in Word, PowerPoint, OneNote .
- Experience with ERP systems (Syteline preferred) and CRM tools such as Salesforce.
- Maintain professionalism and good working relationships with others.
- Military experience is a plus.
- Commutable distance to Marlborough, Massachusetts would be ideal