Senior Pharmacy Technician
Shields Health Solutions
- Washington DC
- Permanent
- Full-time
- Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
- As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
- Educate prospective pharmacy patients on how hospital serves patients and improves their overall care;
- Support outpatient retail and specialty prescription medication needs;
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc;
- Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list;
- Help develop new processes to ensure smooth operations and patient care;
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
- Answer, resolve and triage inbound inquiries;
- Perform refill reminder calls under the supervision of a pharmacist;
- Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance;
- Ensure appropriate documentation in all required systems/tracking mechanisms;
- Manage, organize, and update relevant data using database applications;
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
- Identify trends, resolves problems; recommend improvements; implement change;
- Actively participate in process improvement initiatives;
- Act as a value-added business partner to stakeholders throughout the organization;
- Protect organization's value by keeping information confidential;
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;
- Willing to do whatever is necessary for the betterment of the Company;
- Other duties as assigned;