Residential Technical Trainer, Level 3

• Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications

• Work with subject matter experts to develop or enhance curriculum as required

• Prepare training facility and lab prior to training classes

• Maintain training material inventory at assigned location

• Maintain training facility standards, including equipment and tools

• Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals

• Provide training support, including communication, promotion and coordination of product and technical training

• Acts as a liaison between sales, product marketing, service, and training

• Assist at educational or industry conferences; ability to present at conferences

• Perform additional projects/duties to support ongoing business needs.

• Audit technical trainers 1&2 and experienced independent trainers.

• Applies advanced knowledge of job area typically obtained through advanced education and work experience

• Manages projects and processes while working independently and with limited supervision

• Coaches and reviews the work of lower-level professionals

• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

• Experience training in the technical service field

• Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)

• Knowledge of HVAC products and controls

• Knowledge of management systems is a plus

• Proven track record of success in service and customer service

• Excellent written and verbal communication skills

• Excellent presentation and facilitation skills

• Ability to interact with students of varied backgrounds

• Ability to effectively present information and respond to questions from management, students and customers

• Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers

• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures

• Ability to write reports, business correspondence and develop course curriculum

• Ability to anticipate and solve practical problems and resolve issues

• Customer focus – proactively finds ways to exceed customer needs

• Detail-oriented, well organized

• Ability to work in a team environment and take initiative individually

• Ability to apply good judgment, strong work ethic, and integrity on the job.

• 8+ years of experience with HVAC installation, commissioning, service and maintenance

• 8+ years facilitating product and technical training

• HVAC degree or certification

• Bachelor’s degree in Engineering, or related field, preferred

• Must be able to perform essential responsibilities with or without reasonable accommodations - Travel up to 75% or more

Daikin