Customer Support Specialist
Umbrella BPO
- Argentina
- Permanente
- Tiempo completo
- Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie. Zendesk.
- Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
- Diagnose and resolve technical issues related to BPO processes and systems.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Identify opportunities for process improvement and efficiency in customer support procedures.
- Work closely with team members and management to implement enhancements to existing processes.
- Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
- Contribute to the development and updating of knowledge base articles and support documentation.
- Communicate effectively with clients to understand their needs and expectations.
- Provide regular updates and feedback to clients regarding the resolution of their issues.
- Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
- Participate in quality assurance initiatives and training programs.
- Be able to adapt and adjust to what the business needs are.