Claims Representative - Auto Fast Track Unit
Plymouth Rock Assurance Corporation
- Boston, MA
- $47,000 per year
- Permanent
- Full-time
- 11 week fully-paid comprehensive training program - NO PRIOR INSURANCE EXPERIENCE REQUIRED
- 4 weeks accrued paid time off + 9 paid national holidays per year
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options (medical, dental, vision)
- Onsite Fitness center opening Summer 2023 at our Boston Headquarters
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Company sponsored social events
- Various Paid Family leave options including Paid Parental Leave
- $3,000 one-time bonus payment on health insurance waiver
- Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims.
- Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed.
- Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner.
- Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues.
- Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps.
- Accessibility: Being available for customers via email, text, or phone to walk them through step-by-step the auto claim process and explain existing coverage.
- A history of working customer service facing roles, hospitality or retail, with previous call center experience a plus
- Excellent organizational and time management skills
- An Associates or Bachelor’s degree preferred
- Willingness to continue learning about products, procedures and technical systems as you grow in this role.
- We are currently in a Hybrid work environment- 4 days in the office and 1 day work from home