FDS Query Management Agent (H/F)

BNP Paribas

Luxembourg
CDI
Temps-plein

Il y a 10 jours

BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.To support its current growth, BNP Paribas SA is looking for a:FDS Query Management Agent (M/F)CDD Contract - 6 monthsYour mission :· Handle rejections· Handle client emails or phone request.· Call Back & Large Deal verification with client following procedure· Handle pending SR Types “High & Critical” in status DUE· Handle internal requests from other teams· Handle Clients having a specific management· Daily Task list Completion· Participate actively of daily team meeting.· Run daily FDS KPI Volume KPIs on hobart· Incident management & ERT organization· Handle escalation in situations of Exposure to the MarketKey Responsabilities :· Ensure a positive and professional client service experience.· Expected result: Achieve high customer satisfaction ratings and positive feedback from clients.· Manage client inquiries via phone, email, or in person.· Expected result: Respond to client queries promptly, accurately, and courteously.· Direct client complaints or complex requests to relevant departments in a timely manner.· Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel.· Provide clients with technical assistance on systems and services.· Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally.· Escalating serious issues to management for prompt resolution.· Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgencyAdvantages of the position :By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment.Working environment :You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.QualificationsYour profile :Education :Bachelor or Master Degree in Finance.Professional experience:5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products.Behavioural skills:

Attention to detail / rigor
Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues
Ability to collaborate / Teamwork

Technical skills:Ability to use electronique tools (FBL, connect, host, Hobart, …)Transversal Skills :Analytical AbilityLanguage skills:

Excellent written and oral English and French skills are essential
Other European languages (Spanish, German, Italian) are considered as a real advantage

During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23rd 2016 regarding the criminal record.

BNP Paribas

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