Housekeeping Supervisor

• Guide and supervise a team to maintain cleanliness and orderliness throughout the hotel.
• Organize schedules, procure necessary supplies, and ensure team compliance with established standards.
• Foster a positive work environment through clear communication and attentive listening.
• Lead by demonstrating initiative, independence, and teamwork.
• Approach challenges with sound judgment, discretion, and problem-solving skills.
• Provide exceptional customer service to create memorable guest interactions.
• Remain composed under pressure, effectively multitask, and exhibit a high level of professionalism.

• Regular attendance and punctuality are essential for this role, as it ensures a fair workload distribution among the team.
• Flexibility in working schedules, including weekends, nights, and holidays, is required to meet the needs of the hotel and guests.
• Effective communication skills, both verbal and written, are necessary to maintain appropriate language, tone, and attitude in all interactions.
• The ability to understand and follow instructions from supervisors or managers is crucial for this position.
• Ensuring a safe working environment is a condition of employment, and all employees must adhere to safety policies.
• Being polite, courteous, and helpful to guests and coworkers, displaying a positive attitude consistent with company values.
• Complying with all hotel policies and procedures, including privacy standards for guests.
• Leading and managing others in the absence of the Executive Housekeeper, including training, coaching, and providing feedback.
• Inspecting rooms and public areas daily to ensure compliance with cleanliness standards and guest expectations.
• Assisting staff in cleaning and maintaining the hotel, including performing Room Attendant duties.
• Maintaining accurate records of discrepancies found in guest rooms for training purposes.
• Overseeing housekeeping closets and the performance of housemen, ensuring cleanliness, organization, and proper stocking.
• Managing laundry, including an inventory of chemicals, cleaning, organizing, and managing reclaimed items.

• Strong leadership skills, problem-solving abilities, and basic computer skills are required.
• Ability to share knowledge and teach others to perform tasks.
• High level of customer service and effective communication with guests and team members are necessary.
• Must be able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.
• 1-3 years of supervisory experience is required.
• A high school diploma or equivalent work experience is required.
• Performance will be measured through ongoing feedback from the supervisor, attendance, productivity, feedback from others, guest comments, and scores.
• The job requires physical demands such as extended periods of walking, standing, bending, lifting, twisting, and kneeling. Reasonable accommodations may be made for individuals with disabilities.

AWOL Stowe