Senior Customer Success Architect - Grafana Self-Serve (Remote, East or Central US)
Grafana Labs
- USA
- $149,000-178,000 per year
- Permanent
- Full-time
- Regularly meeting with customers over video conference towards unblocking and enabling and expanding their continued use of Grafana
- Responding to inbound questions from customers, as needed, and routed by a Growth Success CSM
- Creating and maintaining demo environments, guides, and enablement presentations for internal (CSMs) and external (customer) use
- 3-5+ years of technical pre- or post-sales experience, with open-source technologies, or the observability and monitoring space
- Strong understanding and experience of Linux, Windows Server Administration, networking, and open source technologies
- Comfortable working with complex business and technological requirements and translating into the design of solutions
- Strong project management and organizational skills
- Experience with Cloud Platforms - AWS, GCP, Azure
- Systems Architecture design
- Ability to read code (GoL/JS/TypeScript)
- Bonus for experience working in Zendesk, Salesforce
- Excellent written and verbal communication skills in interactions with customers
- Keen listening skills and a strong sense of empathy
- Articulate in communicating customer trends to key stakeholders to drive change
- Effective in understanding business needs and distilling the information into business and technical requirements