DescriptionCompany: Oak Street HealthTitle: Welcome CoordinatorRole DescriptionThe purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.Check out this for a sneak peek into the life of an Oak Street Welcome Coordinator!Core Responsibilities:Welcoming patients and guestsConducting visit check-in and assisting patients with required formsCollecting co-paysUpdating patient information and making changes in electronic medical record platformScheduling/rescheduling appointments within electronic medical records platformManaging phone lines by answering, taking messages, and conducting outbound calls as instructedManaging faxes in the electronic fax platformMaintaining the cleanliness of the Welcome and Community Room areasMay be required to float to other centers in the region on an infrequent basisOther duties as assignedWhat we're looking forRequiredStrong computer skills required and basic knowledge of Google SuiteProfessional phone etiquetteFluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)US work authorizationStrongly preferredExperience in customer service setting strongly preferredSome college preferredOther SkillsA flexible and positive attitudeA welcoming and nurturing attitude toward our patient population of older adultsHigh level of integritySomeone who embodies being 'Oaky'What does being 'Oaky' look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.Oak Street Health Benefits:Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefits
