Salesforce.com Solution Architect
Intuitive Surgical
- Sunnyvale, CA
- Permanent
- Full-time
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
- Work with stakeholders including Managers/Directors and VPs to define business systems requirements for new technology implementations.
- Work with project teams to design enterprise application solutions to business problems with deep cross functional impact and provide design leadership to other team members
- Having broad expertise or unique knowledge, uses skills to achieve business goals in creative and effective ways.
- Exercise independent judgment and discretion in solving complex business problems and coaches /mentors other team members with design leadership to achieve organizational goals
- Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
- Perform configuration /system changes to meet business requirements as needed.
- Ensure solution design on Salesforce.com platform integrates well with the integrated systems and coordinate changes accordingly with larger IT team
- Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
- Facilitate change management and transition to future state working with various stakeholders
- Analyze impact of changes to the corporate application landscape
- Identify, and participate in prioritization of business capabilities and act as a catalyst for building mature processes.
- Navigate through ISI's Project Management Methodology and standards to deliver business needs in an agile manner.
- 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
- Supporting users in a medical device company desirable
- 5-8 years of direct “Hands-On” experience with Salesforce.com Field Service Management
- Possess a strong business and customer/client focus.
- Experience and knowledge of Salesforce.com and SAP integration.
- Ability to interact and influence variety of users and senior management.
- Ability to work independently and manage projects independently.
- Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
- On-Site in Sunnyvale 2-3 Days per week.
- Preferred Skills and Experience
- Ability to work directly with and manage consultants.
- Experience with deep understanding of IT Applications and Technology
- Strong problem solving and analytical capabilities
- Excellent written and verbal communication skills
- Very strong collaboration, negotiation, and influence capability required