Customer Success Manager - Industrial
Claroty
- New York
- $125,000-150,000 per year
- Permanent
- Full-time
- Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey.
- Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs.
- Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority.
- Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management.
- Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities.
- Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products.
- Communicate new product features and services to customers and provide feedback to the business.
- Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization.
- Experience in the cyber-security domain.
- Strong empathy for customers AND passion for revenue and growth.
- Customer-centric mindset, with the ability to identify key champions and potential areas of expansion.
- Self-learner and self-starter, able to become a product expert and customer advocate.
- Excellent communication and presentation skills, online and in-person.
- Highly organized with strong attention to details.
- Relevant Bachelor’s degree; preference for computer science or related engineering degree.
- Ability to travel (25%).