Front Desk Lead - Lider De Recepción: Bariloche
Selina
- San Carlos de Bariloche, Río Negro
- Permanente
- Tiempo completo
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What you will be doing -Responsible for communicating the different Tours & Travel products and services during the check in process
-Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
-Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
-Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
-Responsible with supporting guests in case of any question/concern needed regarding an T&T product
-Manage receptionists tasks on the night shift
-Process all guest check-ins and early check outs
-Review receptionists' reports
-Obtain clean and organized reception
-Accounting reports as required
-Ensure to complete the logbook
-Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests
-Perform adjustments and corrections and rectify all PMS problems that occur during night shift
-Verify that all registered guests have the payment applied correctly in the PMS
-Prepare of End of day procedure
-Make sure that all the arrivals for the following day are already assigned
-Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
-Check all accounts of guests who check out the next day
-Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
-Ensure standards of customer service
-Ensure the good conditions of reception equipment
-Must be able to perform the full night audit if needed
-Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
-In case on Events or Parties, is mandatory of coordinate all the security team
-Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
What you need for the role
-(1-2) years of experience in reception
-Team management
-Bilingual
-Knowledge of PMS system
-Tourism /Hotel management background
What can you expect -No dress code
-Pet-friendly (as long as your pet is friendly)
-Multiple online training opportunities
-Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
-Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
-Have your birthday off
-Amazing referral program.
-Extra country-specific benefits; we can tell you more during the application process
Location: Bariloche, Argentina
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