Company Cox Communications, Inc.Job Family Group Sales Operations GroupJob Profile Sr Sales Support SpecialistManagement Level Individual ContributorFlexible Work Option Hybrid - Ability to work remotely part of the weekTravel % NoWork Shift DayCompensation Hourly base pay rate is $23.17 - $34.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Overview:We are seeking an experienced and proactive Senior Sales Support Specialist to join our high-performing team in the cable and digital advertising industry. As a Senior Sales Support Specialist, you will play a leadership role in providing comprehensive support to our sales team, ensuring the seamless execution of advertising campaigns and fostering strong client relationships. The ideal candidate will have a deep understanding of cable advertising processes, excellent organizational skills, and the ability to mentor and guide junior team members.Responsibilities:Client Relationship Management:Serve as a primary point of contact for key clients, understanding their needs and ensuring exceptional service delivery.Collaborate with the sales team to strategize and optimize advertising solutions for clients.Campaign Coordination:Oversee the end-to-end process of advertising campaign execution, from order processing to monitoring campaign performance.Provide guidance to the team on resolving campaign-related issues and ensuring client satisfaction.Collaborate with the sales and creative teams to ensure that campaigns align with client objectives, ensuring accurate placement of ads and a high level of clearance of the advertising schedule.Assist in the preparation of sales presentations and proposals.Team Leadership:Mentor and train junior sales support specialists, sharing industry knowledge and best practices.Lead by example in maintaining a high standard of professionalism and efficiency within the sales support team.Process Improvement:Identify opportunities for process optimization and contribute to the development of more efficient workflows.Collaborate with cross-functional teams to implement improvements and enhance overall operational effectiveness.Documentation and Reporting:Maintain organized and up-to-date records of client communications, contracts, and other relevant documentation.Generate regular reports on campaign performance metrics and provide regular feedback to increase ad placement, increasing departmental efficiency and reducing re-work.Reporting and Analysis:Generate comprehensive reports on sales activities, campaign performance, and client feedback.Provide insights and recommendations based on data analysis to drive strategic decision-making.Strategic Planning:Stay informed about industry trends and competitive landscape to provide valuable insights to the sales team.Work closely with the sales team to develop and implement strategic plans for achieving sales targets.Contribute to the development of sales presentations, proposals, and other materials.Qualifications:Minimum :High School Diploma/GED and 3 years’ experience in a related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.Proven experience in sales support or a similar role, preferably within the cable advertising industry.Strong organizational skills and attention to detail.Excellent written and verbal communication skills.Proficiency in Microsoft Office suite and CRM software.Ability to multitask, prioritize, and work in a fast-paced environment.Ability to reason, troubleshoot and problem solve.Knowledge of cable advertising trends and industry dynamics is a plus.Preferred:Bachelor’s degree in Business, Marketing, or a related field.2 or more years of experience preferred in related field.2 or more years experience as a media buyer or planner, performing advertising agency work, working in a client-side marketing or public relations role, or some combination of theseIf you are a seasoned sales support professional with a track record of success in cable and digital advertising, and you are ready to take on a leadership role, we invite you to apply for this exciting opportunity. Join our team and contribute to the continued growth and success of our advertising initiatives.Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
