Service Advisor
Gilchrist Automotive
- Pilot Point, TX
- Permanent
- Full-time
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Medical
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Training
- Short Term Disability
- Employee Purchase Program