Ecommerce Customer Service Manager
RSVLTS, LLC
- Hoboken, NJ
- Permanent
- Full-time
- Oversee the daily operations of our customer service department, ensuring all tickets are handled promptly and to the satisfaction of our customers.
- Manage and lead a team of virtual assistants, including hiring, training, and ongoing performance evaluation.
- Serve as the primary point of contact for customer inquiries, resolving issues with a customer-first approach.
- Ensure the team is well-versed in our ecommerce platform (Shopify), and familiar with tools like Gorgias and Loop returns.
- Collaborate with the Director of Customer Success to identify areas for improvement and implement strategies to enhance customer service efficiency and quality.
- Proven experience in ecommerce customer service management.
- Strong familiarity with Shopify; experience with Gorgias and Loop returns is a plus.
- Excellent problem-solving abilities and a results-driven mindset.
- Ability to lead and inspire a team of virtual assistants, fostering a positive and productive work environment.
- Exceptional communication skills, both verbal and written.
- A friendly yet assertive demeanor, capable of balancing customer needs with company policies.
- Experience with Shopify, ShipHero, Gorgias, and/or Loop is a plus, but not required.