IT Support Lead
Evolution Gaming
- Philadelphia, PA
- Permanent
- Full-time
- Providing user device and office IT infrastructure service (further in text - service) operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements
- Service incident resolution, escalation to third party suppliers and problem analysis and resolution
- Providing service metrics data and reporting on service availability, capacity and security
- Provision service/system updates and deployments
- User request fulfilment
- Service long-term vision as set with business stakeholders
- Ensuring service quality and improvements as required by capacity or business requirements needs
- Ensuring business requirements mapping to service functionality and change implementation
- Perform other duties, as asked by the manager, which are related to position
- Replace colleagues during their vacations, sick leaves and other absences.
- Replacement takes place during working time, and it is not considered as additional work.
- Secondary (higher, special etc.) education, preferrably in IT.
- Fluent English written and spoken.
- At least 3 years of experience in IT Support role.
- Profound IT skills - computer hardware, operating systems, TCP/IP networking, security.
- Experience in computer, laptop, printer, mobile device configuration and support.
- Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi etc.)
- Experience with SCCM or other workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
- Good communication and presentation skills.
- Ability to create structured documentation.
- Knowledge of IT management frameworks (eg. ITIL) preferred.
- Enterprise employment experience preferred.
- Ability to work outside normal business hours and travel as required
- Related team management experience preferred.
- Competitive Salary
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Commuter Flexible Spending Account (FSA)
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- Professional and personal development - for the right person there is opportunity for the role to grow in responsibility