Systems Specialist - Salesforce Admin (Permanent Work From Home)
Lightspeed
- Manila City, Metro Manila
- Permanent
- Full-time
- Act as an escalated technical support contact for IS Support on IS systems related inquiries
- Ensure that any Support tickets (incidents, changes, requests, user access, bugs) are handled efficiently within the agreed SLAs
- Participate in projects and initiatives that improve the IS Support landscape
- Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help internal teams and employees
- Handle ad-hoc support requests in the support channels, monitoring for trends and communicating opportunities for operational improvement proactively to leadership
- Writes bug tickets following existing standards
- Collaborate with the different IS resources to implement admin changes in some systems
- JIRA ServiceDesk Configuration
- Documenting processes, how-to articles and content for a support knowledge base
- Providing mentorship and training to junior Specialists where required
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role
- Salesforce Admin certification, Zendesk Support and/or Explore Certification, Intercom Academy Certification, or similar, are major assets
- Extensive knowledge of the supported product's ecosystems and demonstrated experience in their configuration
- Multiple years of demonstrated excellence in customer/requester-facing roles, in either customer-facing support or internal-service IT / Service desk
- Familiarity with Agile methodologies
- Understanding of database systems and SQL, REST based API, if/else logic, conversational AI intents and workflows is considered a major asset
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Participate in the Lightspeed global culture
- Competitive salary package
- Flexible Work from Home policy
- HMO for employee and 2 dependents
- 15 days Vacation Leave and 10 days Sick Leave
- Night differential (where applicable) and allowances
- Health and wellness benefit of 7500PHP per year
- Mental health online platform and counselling & coaching services
- LinkedIn Learning license
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .