Field Operations System Manager
Toll Brothers
- Reno, NV
- Permanent
- Full-time
- National Production & Customer Care System Administrator Contact
- Establish themselves as the point of contact for field operatives on adoption and troubleshooting of any issues from our software
- Partner with IT Business Solutions team members in fielding requests to 3rd party system support
- System Setup & Maintenance
- Manage for their assigned region’s ServiceNow requests submissions for all user set-up and/or updates.
- Work with key division and corporate stakeholders when integration issues and/or errors arise from software
- Training & Adoption
- Identify and develop training for field operatives on software
- Reporting & Monitoring
- Work closely with the National Production/Customer Care team to propose continuous software and/or workflow
- Continuous review of applications for financial and security role controls to ensure regulatory compliance
- Handling of general office tasks and all other duties as assigned
- A champion for technology enhancements with the ability to communicate and promote the expected
- Able to make decisions independently and logically
- Efficient communicator with the ability to respond to requests from multiple
- A self-starter who can work
- Manage multiple projects at a high level.
- Examples may include:
- Ability to absorb knowledge quickly and share it with others.
- Proven track record of managing complex processes with diverse
- Familiar with software applications used within the residential construction industry
- Experience communicating with senior leaders
- Essential:
- 3+ Years of experience in a construction environment
- 3+ years of BuildPro experience
- MS Office proficient
- Time Management, Multi-tasking abilities to perform at a high level
- Preferred:
- Background in residential construction
- 2+ Years Zendesk experience
- 2+ Years EnterpriseOne experience
- 2+ Years SupplyPro experience