General Manager
Mellow Mushroom
- Jacksonville, FL
- $60,000-85,000 per year
- Permanent
- Full-time
- Consistently provide a quality product and customer service experience that delivers total customer satisfaction. Modes and create an environment in which the customer is always right; ensure a positive customer service experience.
- Respond positively and quickly to customer concerns. Correct potential problems before they affect customers.
- Hire high quality people who demonstrate and ensure consistent customer satisfaction.
- Ensure all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluate each employee’s ability to maintain high levels of customer satisfaction.
- Maintain restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness (QSC).
- Utilize labor effectively to meet budgets while ensuring high quality of QSC.
- Training and Development.
- Continuously improve the skills, knowledge and morale of all employees. Treat employees with dignity and respect; Create an environment where the entire team does the same.
- Effectively utilize all training programs from new employee orientation, up to and including management training classes.
- Prepare qualified employees for promotion to the next position. Continually develop adequate numbers of shift leaders to meet the objective of the business plan.
- Evaluate each employee’s performance based on clearly communicated standards and expectations. Hold the employees accountable for performance. Make tough decisions regarding performance related issues; Confront poor performance.
- Effective Business Management.
- Maximize financial performance and profit.
- Develop and execute the business plan (key elements include: fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant. Achieve results by planning, communicating, delegating and following up.
- Execute company wide marketing programs; Initiate programs on time, correctly and with minimal direction.
- Identify and develop local restaurant marketing strategies to maximize sales.
- Appropriate and Fair Business Practices.
- Ensure business and personnel practices are within the law and consistent with policies and procedures.
- Serve as a role model and set a positive example for the entire team in all aspects of business and personnel management.
- Enforce all labor laws (federal, state and local).
- Follow procedures for safety and security of employees, customers and company assets (building, cash, equipment, supplies).
- Uphold company food safety, food handling and sanitation requirements, to ensure health and safety of customers and employees.
- Be 21 years of age or older
- High School diploma or equivalent. College Degree preferable.
- Three or more years of front-of-the-house operations and/or experience as an assistant manager in the service industry
- Able to understand and speak using the predominant language(s) of guests
- Excellent basic mathematical skills
- Able to handle money and operate a point-of-sale system
- Able to work in a standing position for long periods of time (up to 5 hours)
- Able to reach, bend, stoop and frequently lift up to 50 pounds
- Stamina and availability to work 50 to 55 hours per week
- Able to work flexible hours necessary to manage and operate restaurant effectively
- Must have reliable transportation; valid drivers license and proof of insurance
- Must have a reliable method of communication with employees and accessible 24/7