ELEMIS- Sales & Training Coordinator
L'Occitane en Provence
- New York City, NY
- $65,000-70,000 per year
- Permanent
- Full-time
SUMMARYIt’s an exciting time to join Elemis Skincare team as we build the infrastructure for rapid growth! The Account Coordinator role is a hands-on selling and training position. You are expected to achieve and exceed retail sales plans in an assigned market, through daily in-store execution, which includes, but is not limited to events, focus days, training of retailer associates, side by side selling & influencing of key stakeholders. Support and execute all brand initiatives. Ensure all merchandising updates are completed in a timely manner and inventory levels are in place to support growth at store level. Coordinators should plan on being in store 8 hours a day, 5 days each week, with ½ office day per week for administration. Typical work week is Tuesday through Saturday.
Essential ResponsibilitiesSales
- Achieve all sales goals as assigned by driving retail sales and executing strategies and initiatives within each retail partner.
- Build strong relationships with store management and associates within multiple retail locations.
- Influence retail partner market & store leadership, store associates & retail community to leverage sales opportunities.
- Plan and execute in-store events & focus days ensuring sales targets are met and strong ROI is achieved.
- Consistently implement structured Store Business Reviews for daily store visits as well as Market Business Reviews for leadership meetings.
- Maintain strong in store presence, lead by example through selling and training.
- Monitor ranking and competitive retail performance and report findings.
- Schedule, plan and execute trainings, focus days, events, and brand initiatives at store level.
- Support RSTM to recruit, hire, inspire, develop, and retain productive freelancers.
- Ensure all locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.
- Maintain a high level of knowledge of all products/brands as well as ingredients.
- Provide best-in-class shopper experience to attract and retain customers.
- Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.
- Train all retailer staff, management, and freelancers.
- Inspire staff to sell the brand even when you are not in the store.
- Prepare and plan for all trainings using education department approved tools and guides.
- Weekly business review with your supervisor.
- Develop, in partnership with supervisor, a call cycle/calendar, input schedule into outlook & update as needed.
- Maintain case line/open sell unit quality and merchandising per best practice protocols.
- Complete all reporting in a timely manner (freelance tracker, expense tracker, time sheets, etc.)
- Ability to effectively manage call cycle schedule & focus door coverage frequency.
- Build open & collaborative relationships with all key stakeholders both in-store and within the retail community to influence brand growth and sales performance.
- Meet all deadlines for requests including calendar, expenses, event recaps, etc.
- Understand retail partner protocols, support, and adhere to their policies.
- Provide weekly sales recaps.
- Communicate with supervisor consistently throughout the business week.
- Communicate with all stores within territory to review objectives vs. performance.
- Inform store teams of all seasonal marketing activity well in advance to ensure proper set-up and preparation.
- Plan and manage T & E budget as assigned.
- Plan and manage sample & GWP budget.
- Additional tasks as assigned.
- Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
- A minimum of 2 years’ experience in prestige beauty and/or retail sales environment
- Ulta/Sephora experience preferred.
- You possess a hight school diploma or equivalent. Aesthetics license recommended.
- Candidates must be accountable and reliable with good time-management skills.
- Candidates must be results-oriented and able to report sales at the end of their workday.
- Goal driven with an ability to multi-task.
- Must be creative in training of product knowledge and motivation of daily/weekly objectives.
- Strong interpersonal, organizational, and communication skills.
- Ability to plan and manage budgets (i.e., Sampling, event, and T&E budgets).
- Ability to work collaboratively & build positive/effective business partnerships.
- Strong financial acumen, with ability to read/analyse business reports, identify business gaps & opportunities as well as report stores & markets performance.
- Ability to use Microsoft Office Suite.
- Ability to provide best-in-class customer service.
- Ability to solve problems, resolve customer concerns and demonstrate patience.
- Ability to work as a team and build strong relationships with key stakeholders.
- Ability to work with all levels of management in a fast paced, high growth, changing environment.
- Demonstrated ability to stand for 4 hours or more, with flexibility in working schedules, including night, weekend, and/or holiday shifts.