Technical Sales Service and Support Specialist II

• Primary contact between Company and Customer.
• Responsible for growth of the product line through sales growth.
• Prepares order configurations and price quotations to customer; completes government bid requests and reviews with manager prior to submission; writes letters and/or email to provide information to customer inquiries as needed.
• Maintain direct involvement with engineering, manufacturing and quality for order fulfillment.
• Create customer specific quotations based on standard pricing sheets and cost estimates.
• Prepare sales orders and purchase order review packages for distribution on new orders.
• Initiate orders and process requests to maintain sales data and ensure customer satisfaction.
• Receives requests by email, telephone, or customer/government portals for price quotations/verifications, purchase orders, government bids, and changes or cancellations directly from customers.
• Responds in an effective and timely manner to customer inquiries/information needs and provides positive, courteous service to customers, answers questions regarding product line, prices, delivery times, warranty periods, customer service and credit arrangements.
• Build sustainable relationships of trust through open and interactive communications.
• Maintains files to support audits and transaction histories. Enters file copies into Master Control.
• Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit arrangements & paperwork.
• Resolves financial delinquencies weekly with accounts receivable after communication with customers and coordination of payment schedules.
• Works to expedite or ensure timely delivery of scheduled shipments; maintains close liaison with other departments to carry orders through to completion.
• Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list and completes Returned Goods Authorization and forwards to Receiving and Accounting.
• Maintains records and data sources for quotation and provides input to sales forecast to maintain profitability.
• Performs activity reports and special projects.
• Provides feedback regarding forecasts, market and competitive conditions.
• Gains market and competitive knowledge through strong customer service and relationships built.

• Works as a member of the team and strives for quality and quality improvement.
• Complies with company policies, including but not limited to safety, confidentiality, and attendance and tardiness rules.
• Provides excellent customer service.
• Performs other assignments or duties as assigned or required.

• High School diploma or GED equivalent with 2 to 4 years of experience in customer support and/or sales.
• Previous experience in a manufacturing environment preferred.
• Strong computer and software skills, including Word, Excel, PowerPoint, email (Outlook).
• Demonstrated proficiency using an ERP/MRP system for sales, work orders and invoicing. Experience working with Glovia a plus.
• Demonstrated proficiency using a document control system. Experience using MasterControl a plus.
• Excellent verbal and written communication skills, including phone etiquette.
• Ability to work well with people is essential.
• Excellent customer service skills.
• Good knowledge of math and measurement skills.
• Prioritize and manage multiple tasks.

• Prolonged sitting and/or standing.
• Occasional reaching, bending, stooping, etc.
• Lifting light to moderately heavy boxes (less than 30 lbs)

Oil States International