Bilingual Customer Service Phone Representative
StockX
- Tempe, AZ
- $17.25 per hour
- Permanent
- Full-time
- Assist customers with their inquiries in Spanish and English via all of our contact methods, Phone, Chat & Email.
- Resolve questions and achieve customer satisfaction from our customers and internal teams.
- Take ownership of individual customer queries, collaborating with internal teams to ensure positive outcomes for our customers.
- Effectively handle multiple chat & email cases simultaneously while achieving performance metrics.
- Help manage the customer experience through the order fulfillment process.
- Ensure strong customer satisfaction by meeting quality standards and service response time objectives across all contact channels.
- Strike the right balance between company policies and procedures and customer benefits to ensure consistency, high quality, and operational excellence across Customer Service and StockX.
- Identifying opportunities to improve processes and policies that will positively impact the customer experience.
- Additional tasks and responsibilities to achieve customer satisfaction as directed by leadership to fulfill business needs.
- HS Diploma or GED required
- 2-3 years of experience in Customer Service or related fields.
- 2+ years of experience in a Contact center taking voice to voice calls
- 2+ years of experience assisting customers simultaneously through various channels (phone, chat, email).
- Fluent in Spanish both verbally and written.
- E-commerce experience is nice to have.
- Ability to work flexible schedules to support business priorities, as needed.
- Strong work ethic and positive attitude are a must.
- Sense of urgency to perform tasks to timelines.
- Comfortable in a fast-paced work environment, with a strong attention to detail.
- Self-motivated and able to work both independently and as part of a team.
- Confident in problem solving, making independent decisions and owning the outcomes.
- Excellent verbal and written communication skills.
- Industry background knowledge and experience is nice to have.