Customer Success Manager
Extole
- San Francisco, CA
- Permanent
- Full-time
- You’ll find a generous, friendly team passionate about our work. Life at Extole is pretty awesome;
- You’re covered. Health, vision, dental. No employee contributions;
- Unlimited vacation so you can relax, recharge, enjoy your life as much as your job;
- You'll be challenged, will succeed, and will grow!
- Flexibility on working remotely or in an office
- Manage a portfolio of accounts from launch through contract renewal;
- Apply your analytical, consulting, and technical skill to drive client results;
- Proactively engage with clients to ensure they effectively use the Extole platform;
- Navigate client organizations, nurture relationships with multiple stakeholders, and ensure executive buy-in;
- Provide insight and guidance using industry best practices;
- Understand clients’ business goals and anticipate future needs.
- Client retention and renewal;
- Achievement of client revenue, advocate, and customer acquisition targets;
- Innovative application of Extole's technology.
- Bachelor's Degree;
- 3 years of Customer Success, Client Services, Account Management, or Solutions Engineering experience in enterprise SaaS software;
- Strong interpersonal communication and presentation skills - establishing goals, managing expectations, relationship-building, and risk mitigation;
- High degree of ownership, initiative, attention to detail, and curiosity;
- Track record of managing multiple projects simultaneously and driving them to completion with minimal guidance;
- Experience building and managing marketing or advertising campaigns with enterprise brands a huge plus!
- Ability to analyze marketing performance with Excel and tools like Tableau to deliver actionable insights;
- Ability to combine business and technical requirements into a clear plan of action through collaboration with our clients, solution architects, support engineers, and product managers;
- Basic understanding of web technologies like HTML/CSS, FTP, and REST APIs