Analyst, Retail Channels (Training Implementation)

• Work in project implementation plan in accordance with deployments strategy and schedules.
• Provides training, orientations, reviews, and seminars to internals clients in relation to projects, initiatives implementation and/or continuous operations.
• Provides training, orientations, reviews, practices, skills, and tools to new employees in relation to operations, sales and services, and customer services interactions regarding the employee unit.
• Visit branches, remote network, self-service channels to explain and or review expectations with internal and external clients.
• Work closely with the client and projects Implementation Manager.
• Organizes, convenes and documents regular client and internal project team meetings throughout implementation and post go-live to present and review project activities, establish deadlines and keep project on track.
• Monitors every step of the implementation process or school progress and results of protocol coaching, quality and service operations; anticipates potential issues and proactively communicate details or issues to supervisor.
• Participate in projects development and proactively anticipate potential issues.
• Communicates clients concerns and future needs to projects team and supervisor.
• Provides projects related demos to new and existing clients.
• Other duties may be assigned.

• Bachelor’s degree in Business Administration or related fields required.
• One (1) year of experience in a similar position working on training implementation.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
• Fully bilingual – English and Spanish (verbal and written) required.
• Profiency in MS Office (Excel, Power Point, Word) and other business applications required.

Oriental Bank