Vecmocon Technologies - Customer Care Professional (2-5 yrs) Delhi (After-Sales/Customer Service)
Vecmocom
Delhi
Permanent
Full-time
13 days ago
Customer Care Representative Company Description : We are an IIT Delhi-incubated deep-tech EV startup. Vecmocon is making the EV ecosystem smart, connected and reliable by using its state-of-the-art solutions and data-centric approach, to drive the electric mobility revolution in India. We are a young company with futuristic vision and stellar aspirations. We are a passionate team with capable and empathetic leadership, a great working environment and collaborative team culture. Visit our website to know more - www.vecmocon.com Key responsibilities : - Handle customer inquiries and complaints via calls. - Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Keep records of customer interactions, transactions, comments, and complaints. - Communicate and coordinate with internal departments to resolve customer issues. - Follow communication procedures, guidelines, and policies. - Stay updated on product knowledge and be able to answer questions regarding products or services. - Identify and escalate priority issues to appropriate departments. - Provide accurate, valid, and complete information by using the right methods/tools. Qualifications : - Proven customer support experience or experience as a client service representative. - Minimum 2 years experience in call process and using software like Exotel, Call Desk etc. - Strong phone contact handling skills and active listening. - Excellent communication and presentation skills. - Ability to work independently with minimal supervision. (ref:updazz.com)