Pool Server (Part-time/Seasonal)
Benchmark Hospitality
- San Antonio, TX
- Temporary
- Part-time
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn't love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.
- Adheres to the steps of service using the service standards manual.
- Takes guest's orders using seat numbers and appropriate order-taking sheets.
- Enters orders accurately into POS systems.
- Familiarizes him/herself with all menus including Vista and Topaz, wine and beverage lists.
- Resets pool according to meal period and table needs.
- Performs food & beverage preparation duties such as preparing condiments, and ensuring workstations are stocked.
- Follows all proper bookkeeping and cash handling procedures.
- Ensures all opening, ongoing, and closing side work is complete.
- Serves food and beverages to guests.
- Informs and promotes guests of daily/nightly specials.
- Check guest's identification to ensure the minimum age requirement for consumption of alcoholic beverages.
- Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation.
- Offers creative selling of products to guests.
- Answers questions and/or makes recommendations on menu items.
- Cleans tables and/or counters & lounge chairs after guests are finished.
- Explains how various menu items are prepared, describing cooking methods and ingredients.
- Takes into consideration any special request or dietary issues made by the guest.
- Provides general resort information for guests.
- Offers warm and sincere welcome/farewell to all guests of La Cantera Resort and Spa including use of guest name & good eye contact with each guest.
- Maintains an up-to-date working knowledge of all resort amenities as well as any special events.
- Interacts with resort staff in a professional manner, assisting other departments with necessary information.
- Upsells other resort services and amenities to guests.
- Describes and recommends beverages to guests.
- Ensures final quality check on food and beverage before serving guests.
- Monitors assigned tables for customer satisfaction, quality, and additional service.
- Accurately prepares guest bills and provides promptly and ensures accurate payment is received.
- Accurately reports tips & shift times in the appropriate location at the end of each shift.
- Addresses any guest issue promptly and with concern.
- Assists restaurant staff as needed.
- Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
- Acts with responsibility towards all company property, supplies, and equipment.
- Maintains a professional appearance. Follows all La Cantera Resort and Spa dress code standards.
- Remains alert, courteous, and helpful to the guests and colleagues.
- Ability to lift up to 50 pounds.
- Ability to work in an outside environment with extreme heat.
- High school diploma or equivalent.
- Current Food Handler Certificate and TABC.
- Prior hospitality experience preferred.
- At least one year high volume restaurant serving experience preferred.
- At least one year food & beverage experience preferred.
- At least 6 months POS system experience preferred.
- Adequate wine, beer and mixed drink knowledge preferred.