Customer Service Representative (Hybrid)
Grainger
- Janesville, WI
- $17.25 per hour
- Permanent
- Full-time
- Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
- 6 free sessions each year with a licensed therapist to support emotional wellbeing
- Paid time off (PTO) and 6 company holidays per year
- Access to up to 30% of your paycheck before payday to help with financial emergencies
- Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
- Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
- Click here to review our Grainger Benefits
- Employee discounts and more!
- Build customer relationships by responding to a high volume of INBOUND phone calls.
- Work with customers and Sales team members daily in a team-based environment.
- Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
- Resolve customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
- Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.
- High School diploma or equivalent.
- At least 1 year of customer service experience.
- Ability to commute to our facility from your home.
- A secure workspace at home dedicated to job activity.
- Proficiency in operating and navigating multiple PC-based programs at once.
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds.