Field Service Technician Diesel Mechanic
RDO Equipment
- Ehrenberg, AZ
- Permanent
- Full-time
- Perform in-field machinery diagnostics and repairs as required.
- Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction.
- Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
- Document machine information and repairs completed on work order, including parts and fluids used.
- Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
- Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
- Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
- Excellent mechanical skills
- Trade specific tooling, including hand tools and pneumatic tools
- Current and valid drivers license as outlined in company policy manual
- Ability to assemble and perform maintenance functions on equipment
- Strong computer skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Strong organizational skills
- Graduation from related diesel technology program (preferred)
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.