Non-voice Service Desk Support with English – Shared Service Centre
Manpower
- София
- Permanent
- Full-time
Excellent salary;
Multisport card or Cool Fit card;
Additional health insurance;
Trainings;
Working on flexible shifts (24/7).REQUIREMENTS:
High proficiency in English- C1;
Hands-on experience in using a variety of communication channels such as email, live chat, Facebook etc.;
Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
Attention to detail. You are a self-motivated and independent fast learner.RESPONSIBILITIES:
Handle requests from customers, as well as internal departments & other stakeholders;
Handle customer's initial verification by considering, requesting and processing verification documents;
Cooperate with internal counterparts to ensure timely resolution of customers' requests and problems;
Work from the office;
Provide support to management and take ownership to drive process and service enhancement.Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers.Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service