Business Banking Relationship Manager
University Federal Credit Union
- Austin, TX
- Permanent
- Full-time
- Execute business development activities, including making sales calls with business owners, business decision makers, and business centers of influence in support of small businesses within UFCU footprint.
- Manage incoming inquiries from Members, prospects, Small Business Banking Relationship Managers, and branch staff; work leads to assess needs.
- Actively deepen relationships by identifying financial needs and providing product solutions and resources.
- Conduct initial due diligence of new loan requests to determine credit worthiness.
- Identify needs for treasury services, payroll, merchant services, and insurance.
- Establish clear communication and build strong relationships with credit and servicing teams to ensure excellent Member experience.
- Work with members to complete application and with credit team to evaluate the request using loan origination system.
- Apply strong credit skills to:
- Determine the financial strengths of the business, collateral, market, and guarantor(s).
- Determine the appropriate lending product and structure.
- Display and utilize thorough knowledge of SBA 7(a) and 504 programs, commercial and industrial operations, and cash flow and real estate transactions.
- Ensure proper loan documentation is prepared and reviewed in accordance with UFCU and regulatory practices.
- Knowledgeable and efficient in the loan origination process, following lending policies, procedures, guidelines and regulatory requirements.
- Assist Loss Mitigation Specialist in the collection effort of problem loans as appropriate to reduce losses.
- Proactively identify credit issues early and work with the credit team to develop a strategy that manages risk to best protect UFCU.
- Actively manage past due payments, collect financial information, and assist with covenant compliance with the help of others.
- Conduct annual site visits of collateral and assist Loan Administration Team with any past due financial reporting requirements.
- Trains internal partners on quality referrals, products, and effective lead generation.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
- Advanced knowledge of Federal laws pertaining to credit unions and Member Business Loans.
- Advanced knowledge of Small Business Administration programs.
- Thorough knowledge of all UFCU Business Banking products and services.
- Strong knowledge of credit union industry, including awareness of industry leaders and understanding of credit union business development opportunities.
- Strong knowledge and understanding of the Austin/Coastal area communities UFCU serves.
- Strong knowledge of project and program management principles.
- Familiarity with loan origination software.
- Excellent people and relationship skills, with an employee/member service mentality, and a high degree of authenticity, integrity, accountability, and emotional intelligence.
- Excellent relationship building, networking, planning, negotiation, analytical, problem-solving, and critical thinking skills.
- Excellent business development skills, including networking and sales cycle management skills.
- Excellent project and planning management skills.
- Advanced written, verbal, interpersonal, active listening, collaborative, and presentation communication skills, with the ability to communicate effectively with a variety of internal and external partners and stakeholders.
- Strong Microsoft Office skills, including Microsoft Word and Excel.
- Strong organization and time management skills, with the ability to prioritize with a positive and solution-oriented mindset.
- Natural affinity to grow and nurture new and existing relationships.
- Strong ability to create and execute on long-term sales strategies.
- Demonstrated ability to be service-focused and portray positive energy and professionalism to project a positive image as a representative of the Credit Union.
- Demonstrated ability to provide high touch, quality service surrounding UFCU’s values.
- Demonstrated ability to develop and maintain effective relationships across all levels of the organization and with diverse groups.
- Ability to work both independently and with others.
- Facilitative and collaborative team member, with openness to ideas and feedback from others.
- Ability to use good judgment and decision making skills.
- Ability to be self-motivated, with critical attention to detail, deadlines, and reporting.
- Ability to meet deadlines and handle sensitive and pressured situations.
- Proven ability in solving problems and researching issues with minimal guidance.
- Strong attention to detail and ability to complete tasks with accuracy.
- Adaptability
- Building Organizational Talent
- Continuous Improvement
- Creating a Culture of Trust
- Customer Focus
- Customer Orientation
- Delegation and Empowerment
- Driving Execution
- Driving Innovation
- Energizing the Organization
- Execution
- Focus on Results
- Guiding Team Success
- Innovation
- Leading Change
- Bachelor's Degree in a business-related field. Four (4) years of relevant experience may be substituted for degree.
- Minimum of five (5) years of experience in a Business Loan Officer role
- Business development experience
- Experience working in a financial institution
- Experience working directly with business owners
- Thorough knowledge of and experience with business lending and SBA lending
- Experience spreading and analyzing financial statements
- Experience utilizing a loan origination system
- Must be bondable
- Bachelor’s degree in Finance or Accounting
- Six hours of accounting coursework
- Bilingual in English and Spanish
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
- Employee will make extensive use of the telephone and/or virtual communications platforms to communicate confidential information, requiring accurate perception of speech and clear speaking abilities.
- This position may involve limited interaction under stressful conditions.
- This position requires working frequently from UFCU Plaza in Austin, Texas.
- May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
- May involve working from the office and/or home.
- Public contact position, requiring appropriate professional apparel.
- Frequent computer use at a workstation of up to two hours at a time.
- The noise level in the work environment is usually quiet.
- Local travel to meet with members and prospects, attend events, and inspect properties.