Customer Service Analyst with Czech
Oracle
- București
- Permanent
- Full-time
- Ensures that HUB tasks are handled during active shift
- Provides verbal or written translations when customer requires local language support
- Resolves assigned Service Requests related to our web portals
- Uses Service Request quality guidelines when placing entries in SRs
- Monitors queues to respond to incorrectly routed or unassigned customer requests
- Monitors translation queues to make sure translations are performed in a timely manner
- Responds quickly to customer requests for escalations by contacting the corresponding manager
- Reports to EMEA Customer HUB Manager
- Takes ownership and coordinates resolution of customer's service requests
- Maintains knowledge of current Oracle business flows
- Operates in line with Customer Service HUB business processes and procedures
- Provides the best possible translation for both customer and internal Support engineer - using collaboration methods as necessary
- Manages queue and SRs to provide the highest level of customer service within standard support guidelines
- Excellent communication skills
- Ability to manage multiple tasks
- Can address issues among multiple parties within the organization
- Personal drive
- Customer Focus
- Team-working
- Excellent verbal and written skills in Czech as well as in English
- Previous work experience
- Proven experience in support business is not necessary but would be considered an advantage
- Which includes being a United States Affirmative Action Employer