Customer Care Agent

• Communicate with customers through various channels
• Identify and assess customer's needs, resolve issues, and provide solutions
• Resolve complaints in a courteous and professional manner
• Generate customer interest in the services offered by the company
• Work towards meeting targets
• Any other ad hoc customer care-related work

• Ordinary level standard of education (MQF Level 3)
• Experience working in a call center is considered an asset
• Fluent in English & Maltese (Maltese-speaking is a must)
• Experience working with Microsoft applications namely Excel and Word
• Customer-oriented positive attitude with professionalism
• Flexibility to work shifts and willingness to learn
• Able to work as part of a team / unsupervised at times
• Able to work accurately, with attention to detail with problem-solving skills

Quad Consultancy